HYTEC Technical Support is available from 8:00 am - 5:00 pm MST. Premium Support Customers receive 24/7 support. During these hours, you will receive a response to your service request within one hour. You may enter service requests in one of four ways:

Enter a service request online. This option lets you enter a technical support request via a simple, one-screen form. Intended for customers who do not yet have a HYTEC Customer Support account, or for those who don't want, or need, to login to the support center.

Login to our online support center to enter new requests, check and/or update status on old requests, and generally manage all your previous, outstanding, and new technical service requests. To use this system, you must have a HYTEC Customer Support account; you can request an account from a HYTEC Technical Support Representative at support@hytecinc.com.

Talk to a technician by dialing 866-GO-HYTEC (866-464-9832). If the technician can not immediately resolve your problem, he or she will enter it into our online system for you.

Email support@hytecinc.com to submit a technical support request via email (which will be automatically added to our online system)

Bug Reports and Feature Requests

Bug reports and feature requests for HYTEC software may be submitted online. Submitting bug reports and feature requests via this form will enter the report or request into our bug tracking system and alert the proper HYTEC software developers to your request. A developer may contact you via email for clarification, further details, etc.